Refund policy

Returns & Exchange Policy

Important: For size exchanges or change-of-mind returns, the reverse-shipping charge is to be borne by the customer.

ESPARDA bears the return shipping cost only where we have delivered a wrong, damaged, or defective item, subject to verification.

This policy explains how ESPARDA handles return, exchange, refund, credit-note, and reverse-shipping requests for products purchased through its official website or authorised sales channels. It should be read together with the product description, order confirmation, and applicable consumer law in India.

1. Overview

ESPARDA aims to make exchanges simple while ensuring that returned apparel remains saleable and hygienic. We accept eligible requests for size exchanges, wrong items, damaged or defective items, and change-of-mind returns only where the product page expressly permits them.

This policy does not limit any remedy that may be available to a customer under applicable law. In the event of a conflict, applicable law will prevail.

2. Return and Exchange Window

A request must be raised within 48 hours of delivery. For a wrong, damaged, or defective product, please notify us within 48 hours of delivery, with photographs and an unboxing video which is mandatory.

3. Eligibility Conditions

To be accepted, the returned item must meet all of the following conditions:

·       Unused, unworn, unwashed, and free from stains, fragrance, damage, or alteration.

·       Returned with original tags, labels, packaging, accessories, and the order invoice or confirmation.

·       Securely packed so that it is not damaged during transit.

·       Covered by an eligible reason: size issue, wrong item received, verified damage/defect, or an expressly permitted change-of-mind request.

·       Sent back only after ESPARDA confirms that the request is approved.

4. Items Not Eligible for Return or Exchange

·       Products that are worn, washed, perfumed, stained, damaged, altered, or otherwise not in resalable condition.

·       Products returned without original tags, labels, packaging, or proof of purchase.

·       Final-sale, clearance, personalised, made-to-order, hygiene-sensitive, or expressly non-returnable products.

·       Requests raised after the applicable return window, except where otherwise required by law.

·       A second exchange request for the same item or order, unless ESPARDA agrees otherwise in writing.

5. Pickup and Reverse-Shipping Charges

The following rules apply to reverse shipping and collection charges:

 

Shipping charges paid on the original order are non-refundable, except where required by applicable law or where ESPARDA confirms otherwise in writing.

6. How to Raise a Request

Please email ESPARDA customer support at crew@esparda.in within 48 hours of Delivery with the subject line “Return / Exchange Request - [Order ID]”, or use the return portal if one is available. Include:

·       Order ID, product name, and reason for the request.

·       Clear photographs of the product, tags, packaging, and invoice.

·       For wrong, damaged, or defective products: photographs of the outer package and an unboxing video, which is mandatory.

·       Your preferred resolution: size exchange, another item or refund where applicable.

 

7. Review, Return, and Inspection Process

 

 

8. Resolution: Exchange or Refund

For eligible size exchanges, ESPARDA will offer a replacement of the same product, subject to stock availability. If the requested size or product is unavailable, the customer may choose another product of equal or higher value (by paying the price difference, if applicable), or opt for a one-time use store credit coupon for the order value, after deducting the reverse pickup charges.

For eligible change-of-mind returns, ESPARDA may issue a refund/one time use store credit coupon code equal to the eligible product value after deducting any applicable reverse-shipping charge.

For verified wrong, damaged, defective, or undelivered orders, ESPARDA will provide the appropriate remedy, which may include a replacement or refund to the original payment method, as appropriate and subject to applicable law.

9. Important Customer Responsibilities

·       Keep the product, tags, packaging, and invoice safe until the request is resolved.

·       Do not wear, wash, alter, or perfume a product you intend to return.

·       Pack the return securely and hand it over only through the approved pickup or courier route.

·       Retain a proof of handover or tracking receipt for customer-arranged shipments.

·       Provide accurate contact and order information so we can process the request efficiently.

10. Grievance Support

For concerns about a return, exchange, pickup charge, or refund, please write to crew@esparda.in with your name, order ID, product details, issue description, and supporting documents. ESPARDA will acknowledge and endeavour to resolve complaints within the timelines required under applicable law.

11. Changes to this Policy

ESPARDA may amend this policy from time to time. The version published on the official website at the time a request is raised will generally apply, unless a different treatment is required by applicable law or expressly communicated to the customer.